We here at CCW have been providing on-premises and Cloud Services support for decades! A user that is not working costs your company money, so we've tailored our support plans to meet a wide variety of business needs.
For your Cloud office we offer a number of different support options:
Platinum
- All-In Monday-Sunday
- Priority Response
- Support access via text message
- App updates prioritized during Peak Seasons
Gold
- Monday-Saturday
- Extended Support Hours: 0500-1900MST
- A set number of incidents
- App updates included per month (4)
Silver
- Monday-Friday
- Support Hours: 0700-1800 MST
- A set number of incidents
- App Updates count as one incident